Privacy Policy

BLANK The Studio (“BLANK”, “we”, “our”, “us”) is operated by Drewco Trading Pty Ltd. We are committed to protecting the privacy of individuals who interact with our business, visit our website, use our studio, or make enquiries through our platforms.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking our studio, or submitting an enquiry, you acknowledge that you have read and understood this policy.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with us:

Information you provide directly

  • Name, email address, and phone number (via our website contact form, booking system, or direct correspondence)
  • Booking details including preferred dates, session type, shoot description, and event information (via our contact form and booking system)
  • Payment information (processed securely through our third-party payment provider, Stripe. We do not store your credit card or bank details directly)
  • Any additional information you choose to provide in free-text fields on our contact form or in email correspondence

Information collected automatically

  • Website usage data including pages visited, time spent on site, referring URLs, browser type, device type, and IP address (collected via Google Analytics 4 and Meta Pixel)
  • Cookie and tracking data used for website analytics and advertising purposes (see Section 5 for details)

Information collected on-site

  • CCTV audio and video footage recorded within the studio premises (see Section 6 for details)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage studio bookings, membership subscriptions, and event enquiries
  • To respond to your enquiries and communicate with you about your booking or membership
  • To process payments through our third-party payment provider
  • To analyse website traffic and user behaviour to improve our website and services
  • To deliver relevant advertising to you through Meta (Facebook and Instagram) based on your interactions with our website
  • To protect our studio premises, equipment, and property through CCTV monitoring
  • To comply with applicable legal obligations

We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.

3. Third-Party Service Providers

We use the following third-party services to operate our business. These providers may collect, process, or store your personal information on our behalf:

  • Acuity Scheduling — used to manage studio bookings. Collects your name, email address, phone number, and booking details.
  • Stripe — used to process payments for co-working memberships and invoicing. Stripe handles all payment card data securely. We do not store your payment card details on our systems.
  • Google Analytics 4 (GA4) — used to collect anonymised website usage data including page views, session duration, device type, and traffic sources. This data helps us understand how people use our website so we can improve it.
  • Meta Pixel (Facebook/Instagram) — used to track website activity for the purpose of measuring advertising performance and delivering targeted advertisements through Meta platforms. The Meta Pixel may collect data including pages visited, actions taken on the website, and device information.

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Each of these providers operates under their own privacy policies. We encourage you to review their respective policies for further detail on how they handle your information.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect usage data and support advertising. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

  • Essential cookies — required for the website to function properly, including navigation and access to secure areas.
  • Analytics cookies (Google Analytics 4) — used to collect anonymised data about how visitors use our website, including pages visited and session duration. This helps us improve the site experience.
  • Advertising cookies (Meta Pixel) — used to track website interactions for the purpose of measuring ad performance and serving relevant advertisements on Facebook and Instagram. These cookies may track your browsing activity across other websites that also use Meta technologies.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit your browser’s help documentation.

5. Advertising and Remarketing

We use the Meta Pixel to run targeted advertising campaigns on Facebook and Instagram. This means that after visiting our website, you may see advertisements for BLANK The Studio on these platforms. The Meta Pixel collects data about your website activity (such as pages visited and actions taken) and shares this data with Meta to help us reach people who are likely to be interested in our services.

You can opt out of personalised advertising from Meta by adjusting your ad preferences in your Facebook or Instagram account settings. You can also opt out of interest-based advertising more broadly through the Digital Advertising Alliance at youradchoices.com.au.

6. CCTV Surveillance

BLANK The Studio premises are monitored by closed-circuit television (CCTV) that records both audio and video. CCTV is in operation during and outside of business hours.

Purpose: CCTV is used solely for the purpose of protecting the studio premises, equipment, furniture, and property. Footage may be reviewed in the event of reported damage, theft, or security incidents.

Storage: CCTV footage is stored securely via a cloud-based system and is retained for a maximum of seven (7) days before being automatically overwritten.

Access: Access to CCTV footage is restricted to authorised BLANK personnel only. Footage will not be shared with third parties unless required by law, or in connection with a legitimate insurance or legal claim arising from an incident on the premises.

By entering the studio, you acknowledge and consent to the recording of audio and video by CCTV for the purposes described above. Signage is displayed on the premises to notify visitors of CCTV operation.

7. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored using reputable third-party platforms (as listed in Section 3) that maintain their own security practices and data protection measures.

Contact form submissions are received via email and are not stored in a separate database. We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law.

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any personal information that is inaccurate, incomplete, or out of date
  • Request deletion of your personal information, subject to any legal obligations we may have to retain it
  • Opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us using the details provided in Section 11 below. We will respond to your request within a reasonable timeframe.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be published on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to make a complaint, or would like to exercise your rights regarding your personal information, please contact us:

BLANK The Studio

Operated by Drewco Trading Pty Ltd

7/41 Sarich Court, Osborne Park WA 6017

Email: bookings@blankthestudio.com.au

Instagram: @blankthestudio

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.